We are a 15 year old Tour Operator based in Bangalore. We are also one of the early entrants into Online Payment Gateway System. We have tie up with M/s Axis Bank for Credit Cards and M/s Tech Process for Net banking Solutions.
Here are our procedures for payment and Cancellations.
Payment Procedures :

1. Once we receive an enquiry from you, our executive will get in touch with your good selves and give all necessary details for the hotels or the tour packages.

2. Our prospective Customers who wish to get further details will do so by sending us Emails or calling us.

3. Later upon customer approval, we will send them an automated Email to make either Online Credit Card Payment or Net Banking Transfers. As soon as the payment is received at our end, the Vouchers or the E Tickets will be sent to respective customers. We also accept Cash or Cheque or Funds Transfer to our A/c with HDFC or Axis Bank or ICICI Bank.

Cancellation Procedure :

1. If by chance, you are unable to travel with booked dates, you need to send us an Email to muralidhar@karnatakatravelguide.inalong with to the executive who had dealt with your booking. You need to clearly mention the reasons for the Cancellation or the postponement of booking.

2. If the Cancellation is done, it will be done as per Hotels or Tour Operators Policies. We will deduct the same charges along with bank charges if you have done it through Credit Card/ Net banking.

3. Balance amount will be sent to you by Crossed Cheque within 3 to 4 working days.